WUBU FZCO | COMPLAINTS HANDLING POLICY
NOVEMBER 2025
How to Complain
1
Acknowledge
We acknowledge all complaints within 1 week of receipt.
2
Resolve
We aim to resolve complaints within 4 weeks. In extraordinary cases, we'll update you by week 4 and resolve no later than 8 weeks.
3
No Fees
We do not charge for handling complaints.
How to Submit Your Complaint
✉️
Email
customercare@wubu.com
📞
Phone
+971 4 254 6044
Complaint Online
Contact Number
Email Address
Feedback
Submit
Additional Information
We coordinate with third-party providers where relevant and remain responsible for resolution. We keep complaint records to improve our services.
Disclosure basis:
Market Conduct Rulebook, Part III(A) & Part III(B). rulebooks.vara.ae
Success
Thank you for your complaint. We will get back to you soon.
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